Effective Date: 1 January 2024 | This policy applies to all users of Money Maitra services including our website and payday loan application.
Your privacy matters to us. Money Maitra (operated by Astha Micro Finance Association Pvt. Ltd.) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or apply for a payday loan.
1. Information We Collect
When you apply for a payday loan or use our services, we collect the following types of information:
- Identity Information: Full name, date of birth, gender, PAN card number, Aadhaar number
- Contact Information: Email address, phone number, residential address, city, state, ZIP code
- Financial Information: Monthly income, employment type, loan amount requested, loan purpose
- Employment Information: Occupation, employer/work address
- Technical Information: IP address, browser type, pages visited, cookies (for website functionality)
- Communication Records: Enquiry messages, support tickets, email correspondence
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and evaluate your payday loan application
- To verify your identity and perform credit assessment
- To disburse approved loan amounts directly to your bank account
- To communicate loan status updates, repayment reminders, and account notices
- To improve our website, products, and customer service
- To detect and prevent fraud, identity theft, and unauthorized access
- To send promotional communications about new loan products (you may opt out at any time)
3. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- Credit Bureaus: We report loan information to CIBIL and other credit bureaus as required by law
- Service Providers: Trusted partners who assist with KYC verification, payment processing, and IT infrastructure bound by strict confidentiality agreements
- Legal Compliance: When required by court order, subpoena, or applicable law
- Business Transfers: In the event of a merger or acquisition, your data may be transferred (you will be notified)
4. Data Security
We implement industry-standard security measures to protect your personal data:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage for sensitive fields (PAN, Aadhaar, bank details)
- Role-based access controls - only authorized personnel can access loan applications
- Regular security audits and vulnerability assessments
- Secure data centres with physical access controls
While we take all reasonable measures, no internet transmission is 100% secure. We encourage you to keep your login credentials confidential and report any suspicious activity immediately.
5. Cookies & Tracking
Our website uses cookies to improve your browsing experience. Cookies help us:
- Remember your preferences and session information
- Analyse website traffic and improve performance
- Prevent fraudulent activity
You can disable cookies through your browser settings. However, some features of our website may not function correctly without cookies.
6. Your Rights
As a user of Money Maitra services, you have the following rights:
- Right to Access: Request a copy of personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Right to Opt-Out: Unsubscribe from marketing communications at any time
- Right to Portability: Request your data in a machine-readable format
To exercise any of these rights, contact us at info@moneymaitra.co.in
7. Minors
Our payday loan services are strictly for individuals aged 21 years and above. We do not knowingly collect personal information from minors. If you believe a minor has submitted data to us, please contact us immediately and we will delete it.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our practices. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Continued use of our services after any changes constitutes acceptance of the updated policy.
10. Contact Us
For any privacy-related questions, concerns, or requests, please reach out to our Data Protection Officer:
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